Account controls
Account deletion
How to request deletion of an ApnaTask account and what happens to related records.
Status: The in-app deletion control must be verified before store submission. Until then, support handles test-account requests.
Request deletion
Use Account → Privacy → Delete account in the ApnaTask app when available. For a pre-launch test account, email privacy@apnatask.pk from the phone/account owner’s contact channel and ask for account deletion.
- Do not include your password, OTP, CNIC images, or payment credentials.
- Support may ask for a safe account-ownership check.
What deletion covers
ApnaTask removes or de-identifies profile information and data that is no longer required to operate, secure, or legally account for the service. Some transaction, fraud, dispute, tax, safety, or audit records may be retained for an approved period where required.
Provider and KYC records
Raw KYC documents follow a separate, legally approved retention and deletion workflow. Access remains restricted and logged while any required hold applies.